Delivery & Returns

Delivery

Once an order is paid for it will dispatched within two working days.

For those ordering in the UK there are two options:

1.        1st Class with Royal Mail. This is a ‘recorded’ delivery which requires that the package is signed for upon arrival. Royal Mail aims to get these deliveries to you 1 working day after we post them.

Cost = £3.65

2.       2nd Class with Royal Mail. This is a ‘recorded’ delivery which requires that the package is signed for upon arrival. Royal Mail aims to get these deliveries to you 3 working days after we post them.

Cost = £3.15

For those ordering from outside the UK, we will find the cheapest shipping option for you. We charge an initial £10 for shipping overseas if you order one scarf. If you order two scarves we charge an initial £13 for shipping. However, if we find that we can get your purchase to you for a cheaper price we will reimburse you with the remaining money as soon as possible.

International customers should also note that some duties and taxes may be charged by your country upon arrival of your purchase; this is not our responsibility.

Returns

Given the nature of e-commerce shopping, we appreciate that it can sometimes be hard to get a true ‘feel’ for a product based purely on pictures and descriptions. Given this, we want to make our returns policy simple and hassle free.

Our returns policy lasts 30 days from date of purchase. If you are not happy with the product and would like a refund then feel free to send it back to us. If you want to do this, though, the product must be returned to us in perfect unused condition. It must also have all associated documentation (including a print out of your receipt) enclosed with it. Once we receive your returned item, assuming that it is in perfect condition with all documentation present, we will process your refund via the original method of payment.

If you would like to return your order please contact us via: hamish@malcolmmowats.com